Ezypesa agents in Pemba have been urged to make sure they adhere to laws when providing mobile financial services to avoid unnecessary problems as well as improving the quality of services to customers.
The call was made by the Zantel’s Mobile Financial Services Risk Manager, Bernadeta Israel when presenting a topic on money laundering and fraud to Ezypesa agents in Pemba during the Ezypesa Forum that aimed at upskilling them on various issues on mobile money laws.
She said many money laundering cases have been happening among mobile money service providers thus the need to make sure they abide to the laws and regulations to minimize risks.
‘’Nowadays, some customers receive fraudulent messages telling them to send money to a certain new number, which they do not know, that is a criminal act indication hence needs to be reported to Zantel via the Customer Service call Centre number 100 or send a free message to report to 15040 ,’’ she said.
She insisted that, it is important for customers to show their identity including National ID prior to getting service to reduce potential risks.
Speaking of revenues, she pointed out that some of the agents have been cheating customers by charging extra money during transaction process, which is illegal.
The Zantel Ezypesa Officer, Eunice Alelyo said the company long term goal is to improve service delivery by improving infrastructures that will boost economic activities and ultimately speed up the company support in national development.
‘’Lipa kwa Simu service is one of the new and easiest way to make payments. This service offers more freedom to merchants and reduce the risks as they no longer need to walk with cash,’’ she said.
The Zantel Head of Mobile Financial Services, Mr. Moses Alphonce said the aim of the workshop is to remind each other on the procedures and regulations when providing Ezypesa services.
The Agents however, requested Zantel to rethink on its services to favor the needs and economic status of the customers including Voice, SMS and Internet packages.
The Head of Mobile Financial Services (MFS), Mr. Moses Alphonce speaking with Ezypesa Agents in Pemba during the Ezypesa forum that aimed at discussing several issues on laws and regulation of providing mobile financial services to customers.