EzyPesa is a mobile finance service that enables Zantel customers to send, receive, deposit, withdraw, make payments, pay bills, buy packs and recharge airtime using Electronic Cash stored in EzyPesa account via personal Mobile Phone at any time.
Yes. Visit any nearest authorized EzyPesa agent or Zantel Shop with your authorized ID (Local Government Letter is applicable) to register for an EzyPesa account.
No, only Zantel registered customers and ported-in customers can register for the EzyPesa service.
There is no need to have a bank account to open an EzyPesa account.
Visit nearest authorized EzyPesa Agent for a deposit.
Customers can pay through MFS by dialing *150*02# and then selecting option number 5 - Payments. Customers can then select services or products they want to pay for.
There is no limit on changing passwords.
Yes, you can receive cash from your personal bank account if you have been activated in Sim/internet banking with your particular bank.
Yes, you can send cash from your EzyPesa account to your personal bank account if the particular Bank is listed as an EzyPesa service.
No, its not free to send cash.
Yes, but only to EzyPesa registered accounts.
Yes, it is free to receive any amount.
No, it's not free to cash out.
Yes, you can send to other networks.
No, there is no minimum.
Yes. Full registered customers can store a maximum of 5,000,000 TZS in their EzyPesa account.
Yes. The maximum amount to be transacted is 3,000,000 TZS per transaction and per day is 5,000,000 TZS.
No. You need to report immediately to Zantel customer support for your account to be locked.
Yes, you can use EzyPesa with or without airtime credit.
Yes, your password is required and it SHOULD NOT be shared with anyone else.
Visit the nearest Zantel shop or call 100 for customer care.
Visit the nearest Zantel shop or call 100 for customer care.
You can change your password via EzyPesa USSD code *150*02#, (9) my account, (2) password change.
Yes, visit any Zantel Shop with your Authorized ID.
Yes, you must first register into EzyPesa if you do not have an EzyPesa account.
Please visit any nearest EzyPesa Agent with your ID or any letter identifying you. Remember to change your password from your default password.
Yes, visit any EzyPesa Agent to deposit money.
Please contact Zantel Customer care, they will resend the TOKEN to your phone.
Dial *150*02# for EzyPesa Service, select Payment, then select Electricity, thereafter select Tukuza. Follow step by step instructions.
Please contact ZECO customer care immediately.
No there is no refund back to EzyPesa.
You will need to contact ZECO customer care support.
When the customer has arrears (i.e. past dues), 50% of the money goes to repay the arrears and 50% worth of units.
A customer can buy as lowest as 500, but depends on the settings of Meter Account.
These are authorized outlets that provide services to customers on Deposit and Withdraw of Cash; and customer registration.
When the customer has arrears i.e. past dues…50% of the money goes to repay the arrears and 50% worth of units.
Yes, you must first register into EzyPesa, if you donot have EzyPesa account.
Yes, you must first open a Bank Account with PBZ, if you donot have PBZ Bank account.
For EzyPea account Please visit any nearest EzyPesa Agent with your ID or any Letter identifying you. Remember to change your password from your default password.
Yes, dial EzyPesa menu then select Option 1 for Send Money then select Bank to EzyPesa.
Transfers from Bank to EzyPesa there are no charges, but charges applied for transaction from EzyPesa to Bank.
Yes, you can check PBZ Bank account Balance via EzyPesa service.
Yes, you can receive PBZ Bank Statement from EzyPesa service.
All transactions initiated from EzyPesa, its EzyPesa password that will be used, you don’t need to use PBZ Bank password.
No, you can only move cash from bank account to your registered EzyPesa-Zantel account only.
No charges on registration.
Yes, this is possible, dial EzyPesa menu for the service.
A Customer needs to report to PBZ Customer care support.
