Yes, you must first register into EzyPesa if you do not have an EzyPesa account.
Please visit any nearest EzyPesa Agent with your ID or any letter identifying you. Remember to change your password from your default password.
Yes, visit any EzyPesa Agent to deposit money.
Please contact Zantel Customer care, they will resend the TOKEN to your phone.
Dial *150*02# for EzyPesa Service, select Payment, then select Electricity, thereafter select Tukuza. Follow step by step instructions.
Please contact ZECO customer care immediately.
No there is no refund back to EzyPesa.
You will need to contact ZECO customer care support.
When the customer has arrears (i.e. past dues), 50% of the money goes to repay the arrears and 50% worth of units.
A customer can buy as lowest as 500, but depends on the settings of Meter Account.